Service Agreement

We build websites and create social media and Google content for trades. The exact work, what you get, and the price are set out in the quote you accept — that quote is the scope. If it's not in the quote, it's not included until we agree it in writing.

To do a good job we need you to give us the bits only you have — your business details, photos of your work, any logos or brand bits, and access to your Google or social accounts where needed. The sooner these come in, the sooner your work goes live. You approve everything in your dashboard before anything is published.

• All prices are in pounds (GBP) and are the prices shown on your quote or invoice.
• Website builds are a one-off price. A deposit may be needed before we start.
• Monthly plans (social, Get Found, care) are paid each month in advance.
• Invoices are due by the date shown on them. Quotes are valid for 30 days.
• If an invoice isn't paid, we may pause the work until your account is up to date.

You review and approve work in your dashboard. A build includes one proper round of changes on each part — tell us everything in one go and we'll sort it. New things you ask for after that (extra pages, a booking system, an online shop, a different direction) are quoted separately, so you only ever pay for what you actually want. We'll always confirm the price before doing extra work.

Where your price includes it, we buy and set up your web address and get your site live — nothing extra for you to sort. If you take a care plan, we keep your site hosted, updated and backed up for the monthly price. Without a care plan, ongoing changes are quoted as needed.

You can cancel a monthly plan with 30 days' notice — you'll be billed for the current month and we'll finish anything already paid for. For a one-off build, any deposit covers work already started and isn't refundable once we've begun. We don't refund work that's already been completed.

Once you've paid in full, the finished website and content are yours to use for your business. We keep ownership of our own tools, templates and the way we work. With your OK we might show your finished project in our own portfolio — just tell us if you'd rather we didn't.

When you send us photos, logos or words to use, you're confirming you're allowed to use them (for example, they're your own photos, or you have permission). This matters because we're putting them out publicly on your behalf.

We build quality work and do the right things to help you get found and win enquiries. But we can't promise exact numbers — like a set number of leads, followers or a particular Google position — because a lot of that depends on things outside anyone's control.

If something goes wrong that's our fault, our responsibility to you is limited to the fees you've paid us for the work in question. Nothing here takes away any rights you have under UK consumer law that can't be signed away.

We may update this agreement from time to time; the 'last updated' date at the top will change when we do. This agreement is governed by the law of England and Wales.

Anything unclear? Just ask — email info@viscaramedia.com and we'll talk it through in plain English.

See also our Terms of Service and Privacy Policy.