VISCARA MEDIA
Terms of Service
Last updated: 18 October 2026
These terms describe services supplied under the Viscara Media trading name by WPB Holding Ltd, registered in England and Wales under company number 17520349. Read them with your quote, the Service Agreement and our cancellation policy before you agree to paid work. Browsing this site or creating an account does not itself order a paid service.
1. Scope
We provide website design and managed websites, Google visibility services and social content. Your accepted quote sets the deliverables, timings, revision allowance and charges. Work outside that scope requires a separate agreement.
2. Prices and extras
Prices are in GBP. Quotes are valid for 30 days unless stated otherwise. One-off build fees and recurring plan charges are shown separately. We confirm the price before carrying out additional work. Your quote must identify required ongoing services, third-party fees and renewal arrangements before you commit.
3. Payment
Pay by the due date and method stated on your invoice. Recurring plans renew at the disclosed price and frequency until cancelled. We give notice of payment problems before pausing services where reasonably possible, and explain how to resolve them.
4. Client responsibilities
Provide accurate business details, timely feedback and materials you are entitled to use. Give only the access necessary for the agreed work. Delays in information or approvals can affect delivery dates, which we will discuss with you.
5. Design direction and review
For website projects, agree the overall design direction and supply your materials, then review the complete website before launch. Internal page-by-page progress does not require separate client sign-off unless your quote says otherwise. Social content is submitted for approval before publication. Revisions and extra work follow the allowance in your quote; extra charges require agreement.
6. Website ownership and use
Viscara Media retains ownership of the website design, source code and the tools used to build it, except for client-owned materials and third-party components. The client receives permission to use the finished website for their own business under the agreed managed service; paying a build fee does not transfer ownership or include a source-code handover. Changes are provided under an active paid plan within its scope, or for a separately agreed fee. Client-provided photographs, logos and business content remain the client’s property or their licensors’ property.
7. Domains, hosting and care
Domain registration, registrant details, renewals, hosting and any transfer arrangements must be set out in your quote. Domains you already own remain yours. Registry and third-party licence rules still apply. After a fully paid build, cancelling a care plan leaves the site online as it is under the agreed hosting arrangement, but ends included updates and backups. Ongoing changes require a paid plan or separate quote. A website ownership transfer is not included.
8. Cancellation and refunds
You can request cancellation of a monthly plan from billing controls, where available, or by emailing info@viscaramedia.com. Cancellation takes effect at the end of the paid billing period and stops renewal; no additional 30-day notice is required. Access continues for that paid period unless you request otherwise. Any entitlement to an earlier cancellation or refund under applicable law is preserved. For a one-off project, contact us as soon as you want to cancel. We account for work actually performed and reasonable, unavoidable costs agreed for your project, and return any unused balance where due. We explain the calculation. Payment of a deposit does not remove rights to a remedy for faulty, misdescribed or undelivered services.
9. Results and platforms
We work to improve your online presence and follow applicable platform rules. Search rankings, leads, sales, platform availability and account decisions are controlled by factors beyond us. We do not guarantee a particular Google position, volume of business or uninterrupted third-party service.
10. Content and portfolio permission
You must have permission to use supplied photographs, logos, reviews and other materials, including any necessary permissions from people pictured. We obtain your permission before featuring your project or identifying you in our portfolio. You do not transfer ownership of your own materials by supplying them for the project.
11. Problems and statutory rights
Tell us promptly if a service is not as agreed so we can investigate and propose an appropriate remedy. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees and cancellation rights. Where those rights require a repair, repeat performance, price reduction, cancellation or refund, they take priority over our commercial policy. No term limits liability where doing so would be unlawful.
12. Changes and disputes
New wording does not retrospectively replace the terms of an existing accepted order. We notify you of proposed material changes to ongoing services before they take effect and explain your options. Applicable mandatory law continues to apply. Raise any concern at info@viscaramedia.com so we can try to resolve it; nothing prevents you using available legal remedies.
See also our Service Agreement and Privacy Policy.