Terms of Service

the services described in your quote or plan (website design & build, Get Found on Google, social content, care plans). Anything not listed is quoted separately.

prices are in GBP. Quotes are valid for 30 days. One-off work (like a website build) is a one-time fee; plans are billed monthly until cancelled.

invoices are payable within 7 days by card. Monthly plans are charged automatically each month. If a payment fails or an invoice goes unpaid, work or the service may be paused until it's settled.

to do the work I need your content in good time (photos, text, website access, Google Business Profile manager access). Delays in getting these to me can move the timeline.

work is shared for your review; you approve or request changes in the dashboard. Reasonable revisions within the agreed scope are included; extra pages or features beyond the quote are charged as add-ons.

the website I build and the domain it runs on remain the property of Viscara Media. I register the domain in your business name and run the site for you, but ownership and control stay with me — the site and domain are not transferred to you. Once your build is paid for in full, your site stays live. After that, changes and updates are made through a care plan or as paid work: without an ongoing plan, or if you leave, your site stays online as it is but can no longer be updated.

I host and look after the site for you. Where a care plan is active, updates and backups are part of it; cancel it and those updates and backups stop, though your site stays live as it is.

cancel a monthly plan anytime from the dashboard; it runs to the end of the period you've paid for and won't renew. One-off work already started or delivered isn't refundable.

I follow Google's guidelines and will never risk your profile being suspended. I can't guarantee specific rankings — Google controls its results.

posts are drafted for your approval; nothing is published without it. You're responsible for the accuracy of facts about your business.

I'll always do my best work, but I'm not liable for indirect losses (like lost business) beyond the fees paid for the service in question.

I may update these terms; the current version always lives in your dashboard, and I'll flag any material change.